At Spartan Protein all products come with our cast iron returns guarantee and we consider customer satisfaction paramount.
If you wish to return your purchase unused within a 7 day “Cooling Off” period (from date received) then we will happily refund the entire purchase price, excluding the postage costs associated, provided the remaining product is unsoiled. If a return is required contact us first at email@example.com for an Return Merchandise Authorisation number. All returns must be sent via recorded delivery and you will be responsible for the return postage costs. If a return falls outwith the “Cooling Off” period then we may apply a £10 restocking fee at our discretion.
If you wish to return a product that has been opened and used because the taste is not agreeable then we will be unable to guarantee a refund and would advise you to order smaller amounts of our products to reduce the risk of this happening. However we do take any complaints on quality or taste very seriously and we will investigate them fully. If it is deemed that we are at fault we will happily refund all order and postage costs or replace the goods at our cost. To determine whether a complaint is valid or unsubstantiated we may require the relevant items within the order to be returned or require photographic evidence to be sent to us. If you want to enquire about this or initiate a return please contact us at firstname.lastname@example.org.